Refund & Returns Policy – IPTV Portugues

At IPTV Portugues, customer satisfaction is a priority. We aim to deliver a high-quality IPTV experience, and we stand behind the reliability of our service. However, we understand that issues can occur, and we have a clear refund policy in place to handle such situations fairly and transparently.

This policy applies to all purchases made directly through https://iptvportugues.com. By purchasing a service or subscription from us, you agree to the terms described below.

Eligibility for Refunds

We offer refunds under the following conditions:

  1. Technical Issues That Prevent Access:
    If our IPTV service is completely non-functional on your device and we are unable to resolve the issue after reasonable troubleshooting, you may request a full refund.
  2. Initial Request Period:
    Refunds are only available within 7 days of the original purchase date. After this period, refunds will not be granted under any circumstances.
  3. Troubleshooting Required:
    Before any refund is issued, you must cooperate with our support team to attempt all reasonable solutions. Failure to do so may result in denial of the refund request.
  4. Non-Eligibility for Refunds:
    • If the issue is due to user-side configuration problems (such as incompatible devices or unsupported apps).
    • If the service was used for a significant time before reporting an issue.
    • If a VPN or internet connection issue on your end is blocking access.
    • If you purchased the service without reading the compatibility guidelines.

We reserve the right to deny a refund if we detect misuse or abuse of the service or refund system.

How to Request a Refund

To request a refund, please contact our support team with the following details:

  • Full name and email address used at checkout
  • Order ID or transaction number
  • Description of the issue and what steps were taken to resolve it

Send all refund requests to support@iptvportugues.com with the subject line: Refund Request – [Your Order ID]. Our team will review your request and respond within 1–3 business days.

Refund Method

Approved refunds will be issued using the original payment method. Depending on your payment provider, it may take 5–10 business days for the refund to appear in your account.

No Physical Returns

Since IPTV services are delivered digitally, there are no physical goods to return. This policy is purely digital in nature and does not involve the return of tangible items.

Subscription Cancellation

You may cancel your subscription at any time, but cancellations do not guarantee a refund unless they meet the criteria outlined above.

Changes to This Policy

We reserve the right to modify this refund and returns policy at any time. Updates will be posted on this page. We encourage you to review it periodically.

Last updated: March 27, 2025com with your order details and a description of the issue.